Terms of service

Last Updated: October 12, 2026

Welcome to Saillong!

These Terms of Service ("Terms") govern your access to and use of our website, https://saillong.shop, including any purchases made through our online store.

The website is operated by Shenzhen Sulong Network Technology Co., Ltd., under the brand name Saillong.

Throughout these Terms, "Saillong," "we," "us," and "our" refer to Shenzhen Sulong Network Technology Co., Ltd. "You" and "your" refer to visitors and customers using our website.

By accessing our website or purchasing products from us, you agree to these Terms and our applicable store policies.

Please read these Terms carefully before using our website or placing an order.

1. General Information

Saillong is an online retail store offering a selection of practical products for home, garden, boating, hardware, and seasonal occasions.

Our business is registered in Shenzhen, China, and we serve customers through our official online store.

Orders placed for eligible U.S. delivery addresses are fulfilled through our third-party logistics and fulfillment partners located in the United States.

We aim to provide accurate product information, transparent pricing, and clear customer service policies to help customers make informed purchasing decisions.

2. Website Use

By using our website, you agree to use it only for lawful purposes and in accordance with these Terms.

You agree not to:

• Use our website for fraudulent, unlawful, or unauthorized activities.

• Provide false or misleading information when placing an order.

• Attempt to interfere with the security or functionality of our website.

• Upload or transmit malicious code, viruses, or harmful software.

• Copy, reproduce, or distribute our website content without appropriate authorization.

• Violate applicable laws or the rights of other individuals or organizations.

We reserve the right to restrict access to our website when reasonably necessary to prevent fraud, abuse, security threats, or unlawful activity.

3. Product Information

We make reasonable efforts to provide accurate product descriptions, images, specifications, prices, and availability information.

However, minor variations in color, appearance, packaging, or product presentation may occur due to lighting, display settings, manufacturing variations, or product updates.

For replacement parts, accessories, and hardware products, customers should carefully review product specifications, dimensions, and compatibility information before purchasing.

If you have questions about a product or its suitability for your intended use, please contact us at support@saillong.shop before placing your order.

If a product is materially different from its description, please contact us so we can address the issue in accordance with our Return & Refund Policy and applicable consumer protection laws.

4. Pricing and Payment

All product prices displayed on our website are listed in U.S. dollars (USD) unless otherwise indicated.

We reserve the right to update product prices and promotional offers. Any pricing changes will not affect orders that have already been accepted.

The total amount payable, including applicable shipping fees and taxes, will be displayed during checkout before you confirm your purchase.

We do not intentionally impose undisclosed charges.

Payments are processed through the payment methods available at checkout.

By submitting an order, you confirm that you are authorized to use the selected payment method and that the payment information provided is accurate.

If an obvious pricing or payment error occurs, we will contact you to explain the issue and offer an appropriate resolution before proceeding with the affected order.

5. Orders and Order Acceptance

After placing an order, you may receive an order confirmation at the email address provided during checkout.

An order confirmation acknowledges receipt of your order but does not necessarily indicate that the order has been accepted for fulfillment.

We may review orders for payment verification, product availability, or suspected fraudulent activity.

If an order cannot be fulfilled due to product unavailability, payment issues, or other legitimate operational reasons, we will notify you and arrange a refund of any amount paid for the canceled items.

Customers are responsible for providing accurate contact information and a complete shipping address.

6. Shipping and Delivery

Saillong currently offers shipping to eligible addresses within the United States.

Orders are fulfilled and dispatched through our third-party logistics and fulfillment partners located in the United States.

Our standard shipping terms are:

• Order Processing Time: 1–2 business days

• Estimated Shipping Transit Time: 3–4 business days

• Estimated Total Delivery Time: 4–6 business days

Business days generally refer to Monday through Friday, excluding U.S. public holidays.

Our standard shipping rates are:

Order Subtotal	Shipping Fee
Below $60.00 USD	$10.00 USD
$60.00 USD or more	FREE shipping

The free shipping threshold is calculated using the order subtotal after applicable discounts and before taxes.

Shipping charges are displayed during checkout before payment.

Estimated delivery times are not guaranteed arrival dates. Delivery may be affected by weather conditions, carrier delays, public holidays, or other circumstances beyond our reasonable control.

For additional information, please review our Shipping Policy:

https://saillong.shop/policies/shipping-policy

7. Returns and Refunds

We offer a 30-day return policy for eligible products.

Customers may request a return within 30 calendar days after receiving their order.

To initiate a return, please email support@saillong.shop before shipping any item back.

Our customer support team will review your request and provide the appropriate return instructions.

Approved returns are directed to a designated return location within the United States. The specific return address is provided by email after the return request has been reviewed.

Please do not return products to our business registration address in China.

For eligible change-of-mind returns, customers are responsible for the actual return shipping costs.

For confirmed defective, damaged, or incorrectly shipped products, Saillong will cover the applicable return shipping costs.

We do not charge restocking fees.

Approved refunds are issued to the original payment method within 10 business days after we receive and inspect the returned item. Your payment provider may require additional time to post the refund.

For full details, including return conditions, shipping responsibilities, and refund eligibility, please review our Return & Refund Policy:

https://saillong.shop/policies/refund-policy

Nothing in these Terms limits any mandatory consumer rights available under applicable law.

8. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible at support@saillong.shop.

We will make reasonable efforts to accommodate requests before an order has been processed and shipped.

Once an order has been dispatched, cancellation or modification may no longer be possible.

If your order has already shipped, you may request a return after delivery in accordance with our Return & Refund Policy.

9. Customer Information

You agree to provide accurate, complete, and current information when placing an order or contacting our customer support team.

This includes your name, email address, billing information, and shipping details.

You are responsible for informing us promptly if you discover any errors in your order information.

We handle personal information in accordance with our Privacy Policy and applicable data protection requirements.

Please review our Privacy Policy for more information:

https://saillong.shop/policies/privacy-policy

10. Intellectual Property

Unless otherwise indicated, the website's original text, design, branding, graphics, and other materials owned by Saillong are protected by applicable intellectual property laws.

The Saillong brand name and associated brand identifiers are used in connection with our products and online retail activities.

You may not reproduce, modify, distribute, or commercially exploit our proprietary website materials without prior written authorization, except as permitted by applicable law.

Third-party trademarks, product names, and other intellectual property remain the property of their respective owners.

11. Third-Party Services

Our website may use third-party service providers to support online store operations, including payment processing, order fulfillment, shipping, and website functionality.

Our online store is powered by Shopify.

Certain services may be subject to additional terms or privacy practices established by the relevant third-party providers.

We work with third-party logistics and fulfillment partners in the United States to process and deliver eligible customer orders.

The involvement of third-party service providers does not eliminate our obligations to customers under applicable laws and our published store policies.

12. Website Availability and Accuracy

We make reasonable efforts to maintain the functionality and accuracy of our online store.

However, our website may occasionally experience technical issues, scheduled maintenance, or temporary service interruptions.

We may update website content, product information, and available features when reasonably necessary.

We will not knowingly misrepresent material product characteristics, transaction costs, or customer rights.

If you notice inaccurate product information or encounter a website issue, please contact us for assistance.

13. Product Use and Safety

Customers should use purchased products according to their intended purpose and any applicable product instructions or safety guidance.

For electrical components, boating accessories, hardware, and replacement parts, customers should verify compatibility with their equipment before installation or use.

Where appropriate, installation should be performed by someone with the necessary skills or qualifications.

Nothing in this section excludes or limits our legal responsibilities for defective, unsafe, or misdescribed products.

14. Limitation of Liability

To the extent permitted by applicable law, Saillong is not responsible for indirect or consequential losses arising from circumstances outside our reasonable control.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded, including liability for fraud, intentional misconduct, or obligations imposed by mandatory consumer protection laws.

Your statutory rights relating to products, delivery, returns, and refunds remain unaffected.

15. Disputes and Applicable Law

If you experience an issue with an order, product, or service, we encourage you to contact our customer support team first so that we can review your concern and seek a fair resolution.

These Terms are subject to applicable laws and regulations, including mandatory consumer protection requirements that apply to your purchase.

Nothing in these Terms prevents customers from exercising legal rights or remedies available under applicable law.

16. Changes to These Terms

We may revise these Terms periodically to reflect changes in our business operations, website functionality, or applicable legal requirements.

Updated Terms will be published on this page with a revised "Last Updated" date.

Changes will apply prospectively unless otherwise required or permitted by applicable law.

We encourage customers to review these Terms when using our website or making purchases.

17. Contact Information

If you have any questions regarding these Terms of Service, our products, or an order, please contact us using the information below.

Brand Name: Saillong

Legal Business Name: Shenzhen Sulong Network Technology Co., Ltd.

Business Address:

2610F, Aoxinya Building, No. 2030 Caitian South Road, Futian District, Shenzhen, China 518000

Business Location: Shenzhen, China

Customer Support Email: support@saillong.shop

Official Website: https://saillong.shop

Customer Support: Available via email for product questions, order inquiries, shipping assistance, returns, and refunds.

Thank you for visiting and shopping with Saillong.