Refund policy

Last Updated: October 12, 2026

Thank you for shopping at Saillong!

We want you to have a clear and convenient shopping experience. If you are not satisfied with your purchase, please review our return and refund policy below.

1. 30-Day Return Policy

We accept eligible returns within 30 calendar days of the delivery date.

To request a return, please contact our customer support team at support@saillong.shop within 30 days after receiving your order.

We accept returns for both defective and non-defective products, subject to the conditions outlined below.

2. Return Eligibility

To qualify for a standard return, your item must:

  • Be within 30 calendar days of delivery.

  • Be unused and in its original condition.

  • Include its original packaging, accessories, and components, where applicable.

  • Have proof of purchase or an order number.

Products that have been used, damaged through misuse, or are missing essential components may not qualify for a standard change-of-mind return.

Damaged, defective, or incorrect items will be reviewed separately, and applicable consumer rights remain unaffected.

3. How to Request a Return

Please contact us by email before returning any product.

To initiate a return:

  1. Email support@saillong.shop with your return request.

  2. Include your order number, the item you wish to return, and the reason for the return.

  3. Our customer support team will review your request and provide return instructions.

  4. Once your return is approved, we will provide the appropriate U.S. return address by email.

  5. Securely package the item and ship it to the designated return address according to the provided instructions.

Important: Returns must be sent to the designated return address provided by our customer support team.

Please do not send items back without first contacting us, as the correct return location must be confirmed before shipment.

4. U.S. Return Address

Saillong works with third-party logistics and fulfillment partners in the United States.

Approved returns are sent to a designated return location within the United States.

To obtain the correct return address, please contact:

Email: support@saillong.shop

Our support team will provide the applicable U.S. return address and return instructions after reviewing your request.

Our business registration address in Shenzhen, China, is not our product return address. Please do not send returns to our business registration address.

5. Return Shipping Costs

Return shipping costs depend on the reason for the return.

Change of Mind or Personal Preference

If you return an eligible item because you changed your mind, ordered the wrong product, or no longer need the item, you are responsible for the actual return shipping cost charged by your chosen carrier.

We do not charge an additional return handling fee.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us at support@saillong.shop with your order number and a description of the issue.

Photos may help us review your request.

For confirmed cases involving defective, damaged, or incorrectly shipped products, Saillong will cover the applicable return shipping costs and provide the necessary return instructions.

Restocking Fee: We do not charge restocking fees.

6. Refund Processing

Once your returned item has been received and inspected, we will notify you of the outcome of your return.

If your refund is approved, it will be issued to your original payment method within 10 business days after we receive and inspect the returned item.

Additional time may be required for your bank or payment provider to post the refunded amount to your account.

If you have not received your refund after the expected processing period, please contact us at support@saillong.shop.

7. Original Shipping Charges

For returns due to a change of mind or personal preference, original shipping charges paid at checkout are non-refundable, except where required by applicable law.

For confirmed damaged, defective, or incorrect items, we will refund the applicable original shipping charges as appropriate.

If your original order qualified for free shipping, no original outbound shipping fee will be deducted from your refund solely because of a qualifying return.

8. Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If you receive an item that is damaged, defective, or different from what you ordered, contact us at support@saillong.shop as soon as reasonably possible.

Please include:

  • Your order number.

  • A description of the issue.

  • Relevant photographs, if available.

We will review the issue and help arrange an appropriate resolution, which may include a replacement or refund.

For confirmed errors or product defects attributable to us, you will not be responsible for the return shipping costs.

9. Exchanges

We do not offer direct exchanges for standard change-of-mind returns.

If you would like a different product, you may return an eligible item under this policy and place a new order separately.

If you received an incorrect or defective product, please contact our support team so we can review available replacement or refund options.

10. Order Cancellations

If you need to cancel an order, please contact us at support@saillong.shop as soon as possible.

We will try to accommodate cancellation requests before the order has been processed and shipped.

Once an order has been shipped, cancellation may no longer be possible. You may request a return after delivery in accordance with this policy.

11. Contact Information

For questions about returns, refunds, or order assistance, please contact us using the information below.

Brand Name: Saillong

Legal Business Name: Shenzhen Sulong Network Technology Co., Ltd.

Business Address:

2610F, Aoxinya Building, No. 2030 Caitian South Road, Futian District, Shenzhen, China 518000

Customer Support Email: support@saillong.shop

Official Website: https://saillong.shop

Return Destination: United States — the specific return address will be provided by email after your return request is reviewed.

Thank you for choosing Saillong. We appreciate your trust and the opportunity to assist you.