Shipping policy
Last Updated: October 12, 2026
Thank you for shopping at Saillong!
We strive to provide a clear and convenient shipping experience. Please review the following information regarding order processing, shipping times, delivery estimates, and shipping costs before placing your order.
1. Shipping Locations
Saillong offers shipping to eligible delivery addresses within the United States.
Our orders are fulfilled and shipped by our third-party logistics and fulfillment partners located in the United States.
Although our business is based in Shenzhen, China, orders placed through our website for U.S. delivery are fulfilled through our U.S.-based logistics partners.
Shipping availability is confirmed during checkout.
2. Order Processing Time
Orders are typically processed within 1–2 business days after the order is successfully placed and payment is confirmed.
Processing includes order verification, preparation, packaging, and coordination with our fulfillment partners.
Business days are Monday through Friday, excluding U.S. public holidays.
Orders placed on weekends or public holidays will begin processing on the next business day.
Processing time is separate from shipping transit time.
3. Shipping Time
Once an order has been processed and dispatched, the estimated shipping transit time is 3–4 business days.
Estimated Total Delivery Time: 4–6 business days
This estimate includes:
-
Order processing: 1–2 business days
-
Shipping transit: 3–4 business days
Delivery estimates are based on normal operating conditions and are not guaranteed arrival dates.
Unexpected delays may occur due to severe weather, carrier disruptions, public holidays, or other circumstances beyond our control.
4. Shipping Rates
We offer the following standard shipping rates for eligible U.S. orders:
| Order Subtotal | Shipping Cost |
|---|---|
| Below $60.00 USD | $10.00 USD flat rate |
| $60.00 USD or more | FREE shipping |
The free shipping threshold is based on the order subtotal after discounts and before applicable taxes.
Shipping charges, if any, will be displayed during checkout before you complete your purchase.
There are no additional standard shipping charges beyond the rates displayed at checkout.
5. Order Fulfillment
Saillong works with third-party logistics and fulfillment partners located in the United States to prepare and dispatch orders.
Depending on the fulfillment location and delivery destination, orders may be handled by different shipping service providers.
Our fulfillment partners are responsible for preparing shipments and arranging delivery to customers.
6. Order Tracking
If tracking information is available for your shipment, it will be provided through your shipping confirmation or upon request.
For assistance with your order status, please contact us at support@saillong.shop and include your order number.
7. Shipping Delays
While we aim to meet the estimated delivery timeframe, unexpected circumstances may occasionally affect processing or shipping.
If your order has not arrived within the estimated delivery period, please contact our customer support team so we can assist you with checking the shipment status.
8. Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing an accurate and complete shipping address during checkout.
If you notice an error in your shipping details, please contact us as soon as possible at support@saillong.shop.
We will try to assist with address corrections before shipment, but changes cannot be guaranteed once an order has been dispatched.
9. Missing, Damaged, or Incorrect Deliveries
If your package is missing, arrives damaged, or contains an incorrect item, please contact us at support@saillong.shop.
Include your order number and a description of the issue. For damaged or incorrect items, photos may help us review your request.
We will review the situation and assist you in accordance with our Return & Refund Policy and applicable consumer protection requirements.
10. Contact Information
If you have any questions about shipping, delivery, or an existing order, please contact us.
Brand: Saillong
Legal Business Name: Shenzhen Sulong Network Technology Co., Ltd.
Business Address:
2610F, Aoxinya Building, No. 2030 Caitian South Road, Futian District, Shenzhen, China 518000
Email: support@saillong.shop
Website: https://saillong.shop
Thank you for choosing Saillong!